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Shipping & Returns

Shipping Policy
I gladly accept returns and exchanges

Contact me within 14 days of delivery

Dispatch items back within: 30 days of delivery

I don't accept cancellations

But please contact me if you have any problems with your order.

Return & Exchange Policy

Where do we ship? 

worldwide 

Is Shipping Free?

We choose to be 100% transparent which is why shipping fees are never hidden away in the cost of our products. Pay little to no shipping by simply ordering more at a time. Friendly tip: Order with friends & family to get the most out of your purchase using ellen's points.

- Order 44.99$ or less: Full shipping 

- Order 45.00$ to 74.99$: Reduced shipping 

- Order 75.00$ or more: FREE or Reduced shipping *based on location 

*VIEW SHIPPING RATES  (Rates are calculated based on the order's subtotal after discounts and ellen's points.)

How do I get a Shipping Estimate?

View our SHIPPING RATES or Select your products, head to your Shopping Cart, and enter your Postal Code/Province in the ESTIMATE SHIPPING AND TAX section.

What is the Delivery Delay?

Orders are freshly produced and shipped within 3 business days (although usually within the first 24 hours). In fact, coffees are specially roasted for you on-demand to ensure the highest quality & freshness possible.

Local 1 day  -  Regional Up to 6 days to 15-  days

For special Next Day delivery, please call for us to see what is possible 012170471  or Comptoir www.ellenstea.com

Are Minimum Orders required?

No minimums required!

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